ICP Miami was paying international calling rates every time Miami called Panama or Latin America. INS deployed a cloud PBX that unified all three locations under one number — with Meraki QoS guaranteeing crystal-clear voice quality across the SD-WAN fabric.
3
Locations Unified
1
Phone Number
$0
Inter-Office Calls
QoS
Voice Priority
Client
ICP Miami
Industry
Heavy Equipment Parts & Machinery
Locations
Miami HQ · Panama · Latin America
Technology
Cloud PBX · Cisco Meraki QoS · SIP Trunking
Services
VoIP Design · PBX Deployment · QoS Configuration · Support
With offices in Miami, Panama, and Latin America, ICP Miami's team was constantly making international calls between locations. Every call from Miami to Panama or to the Latin America office was billed at international rates — adding up to hundreds of dollars per month in unnecessary telecom costs.
Beyond cost, call quality was inconsistent. Voice traffic competed with data traffic on the same internet connections, and without QoS policies, calls would degrade during peak business hours. The team had no unified directory, no call routing between offices, and no visibility into call logs or usage across locations.
INS designed and deployed a cloud PBX solution that registered all three ICP Miami locations as extensions on a single system. The Miami HQ number became the main business number — calls to that number can ring any extension at any location, and inter-office calls between Miami, Panama, and Latin America are routed internally at zero cost.
Because ICP Miami's three sites were already running on the Cisco Meraki SD-WAN fabric deployed by INS, voice traffic was immediately eligible for QoS prioritization. INS configured Meraki QoS policies to mark SIP and RTP traffic with the highest DSCP priority, ensuring voice packets are never queued behind bulk data transfers — even during peak hours.
The cloud PBX also gave ICP Miami a unified call log and voicemail-to-email feature, so missed calls from any location are delivered as audio attachments to the responsible team member's inbox. INS manages the PBX configuration and handles any adds, moves, or changes as part of the ongoing managed services agreement.
$0 Inter-Office Calls
All calls between Miami, Panama, and Latin America are now internal extensions — zero international calling charges.
One Number, All Sites
A single Miami business number rings the right extension at the right location. Customers always reach the right person.
Crystal-Clear Voice Quality
Meraki QoS policies prioritize voice traffic across the SD-WAN fabric — no more degraded calls during peak hours.
Unified Call Management
Voicemail-to-email, call logs, and extension management are handled centrally by INS — no on-site PBX hardware to maintain.
English
INS deployed a cloud PBX for ICP Miami's three locations — one number, zero inter-office call costs, and Meraki QoS-guaranteed voice quality.
Español
INS implementó una PBX en la nube para las tres ubicaciones de ICP Miami — un número, cero costos de llamadas internas y calidad de voz garantizada por Meraki QoS.
Português
A INS implantou um PABX em nuvem para os três locais da ICP Miami — um número, zero custos de chamadas internas e qualidade de voz garantida pelo Meraki QoS.
More ICP Miami Case Studies
INS designs and manages cloud PBX solutions for multi-location businesses — one number, zero inter-office costs, guaranteed voice quality.